John joined the System Studies Technical Support Team in early 2005 after retiring with 30 years service from SBC. John brings to System Studies a high level of knowledge pertaining to Sparton and Chatlos monitors, which is invaluable in helping System Studies further improve PressureMAP reliability with these products. His air pressure experience and understanding of monitoring requirements and issues provide an accessible knowledge base for assisting telco personnel in all aspects of cable pressurization.

Marty began his career with System Studies as a field verification technician over 16 years ago. He estimates he has been in nearly 4,000 different manholes around the United States. In addition to his daily customer support responsibilities, Marty provides on-site assistance with 289H/289H-M LSS installations when needed. During his years in the Technical Support Department, Marty has successfully handled over 3,500 customer questions.

Beth has been working in our Technical Support Department since May of 1996. With over five years of previous experience in training and technical support for applications running on a UNIX platform, Beth has a firm foundation in software and customer support services. Her in-depth knowledge of PressureMAP, strong problem-solving abilities, and excellent communication skills provide important credentials for her role as Technical Support Representative and Supervisor at System Studies.

Cindy is a retired third generation telephone employee. She gained valuable working experience as an outside plant technician, air pressure engineer and drafter while in service early in her career with Pacific Bell. As a valued employee of System Studies since 1992, Cindy now serves as an instructor and customer service specialist with extensive practical knowledge of the PressureMAP software.